KACI — PILOT ACCEPTANCE PACK

1. Define one incoming channel and one existing tracking tool.
2. Assign an owner and a next action.
3. Test a complete request.
4. Test missing information and manual recovery.
5. Send the same test twice: one record expected.
6. Interrupt integration: visible failure and recoverable state expected.
7. Export and check the records.
8. Name the alert recipient and stopping procedure.
9. Record measured handling time before/after.
10. Obtain acceptance of the chosen scope before expanding it.

Template, not a verified customer outcome. No third-party licenses or integration included.